One of the beautiful beaches of San Teodoro in Sardinia

SOME USEFUL INFORMATION FOR OUR GUESTS

For a better stay, please read carefully the following informations .

 

 

Booking policy:

Check In - Check Out

The rooms and apartments are assigned normally starting from 03:00 pm, upon availability may be given the opportunity to occupy the room before the default time.
The rooms and apartments must be left free by 11:00 am, availability may be given the opportunity to occupy the room beyond the default time.

Club Card

The club card is a compulsory fee and entitles the bracelet to wear for all the stay. It includes services pool, service at our beach (up to availability), the electric shuttle to the nearby beach, shuttle to San Teodoro (scheduled times, upon availability and upon reservation), entertainment, mini-club, beach towels, sports fields, internet point, baby feeding room and fitness room.
The cost, unless otherwise agreements, is 5 € per night per adults and 3 € per night per children between 4 and 11 years.

Non-refundable bookings

In case of purchase of pre-paid non-refundable rate, cancellations or changes of dates
are not allowed . Any cancellations, no-shows, early departures do not give right to any refund. On Management's discretion is possible to agree a change of dates, in case of any surplus from the dates booked is required to pay the difference.

Pets

The resort can accommodate exclusively small pets up to 10 kg of weight, their presence must be reported in advance and is upon acceptance by our booking office.
Pets cannot go in public areas: swimming pool, restaurants, beach, bar and Spa. A fee
of € 30 for the final disinfection of the room will be charged.

Beach service

The service on the beach La Pipera which is 400 meters from the edge of the resort is provided with the following conditions:
Parasols and sun loungers provided means to availability, the assignment is done in order of arrival at the beach.
The service can not be reserved and is not guaranteed in any case, the leaving of the umbrella and sun loungers for the return structure, give us right to reassignment to other guests waiting.
For each room or family unit can be allocated no more than 1 umbrella and 2 beds.

Pool service

The service on our pools is provided with the following conditions:

All of our pools are of salt water, because more healthy, eco-friendly and harmless for tan.
The access to our Spa pools is reserved for those guest who have got the right to enter, guests less than 16 years are not allowed.
Parasols and sun loungers provided are upon availability, the assignment is done in order of arrival at the pool, for each room or family unit can be allocated no more than 1 umbrella and 2 sunbeds.
The service cannot be reserved and it is not guaranteed in any case, the leaving of the umbrella and sun loungers for any reason, give us the right to reassignment to other guests waiting.


Residence Formule

For Formula residence means the only rent of the apartment with the kitchen equipped.
Basically there is no daily cleaning by our staff, the change of linen free of charge once a week.
Half board can be required on spot and granted only upon availability of the restaurant.
On arrival a deposit of € 200.00 is required, by credit card pre-authorization or by cash.
The apartments must be left clean and tidy, with particular care of the kitchenette and waste disposal, if at check out was detected anomaly, the amount of € 50.00 will be deducted from the deposit.

Parking

Inside the Resort it is possible to find many parking lots in order to allow an easy access to all the rooms and apartments, the parking is free of charge and unguarded.

Airport Shuttle

For all the customers who land to Olbia Airport, it is available a pick up service. This service must be booked in advance and re-confirmed by our staff.
To reserve a ride we need to know details of the flight, the price for one ride is 60€ for a car up to 3 persons and 90€ for a minibus up to 7 persons. In case of night ride (10pm/06am), supplement of 20% will be applied.